February 14 to Wednesday, March 6, 2017
by Job Requests
Posted on March 8, 2017
Primary activity – Prepping computer workstations for state testing. Completed on March 8. The tasks addresses included:
- repair of two computers with hardware problems
- updating to Mac OS Sierra, 10.12.13
- updating all apps available
- updating Flash and Java
- deleting old testing account (OCCT)
- creating new testing account (OSTP)
- setting account picture (avatar) for OSTP logo
- deleting all apps from doc in test account
- setting sleep and screen saver for test conditions
- setting auto logout after 1 hour of idle time
- testing guest account (prior problems with keychain resolved by OS update)
- installing kiosk test client
- setting desktop picture for test account to OSTP logo
- placing kiosk app in dock and on desktop as an alias
- site readiness testing on each workstation for middle school and for high school testing credentials
- site readiness verification
March 6th Service Disruption – Members of the middle school staff reported disruption of service beginning around noon. To determine root cause of the event:
- examined the traffic graph (SNAP from OneNet) and only noted a small decrease in traffic
- examined the Meraki Dashboard and found no unusual indicators
- tested connectivity in a variety of settings, found that some wifi (Guest) working and others not (Konawa)
- contacted OneNet requesting examination of edge and monitoring, nothing noted
- contacted DNI, problem identified as DHCP service on admin server
- contacted RecTec, shut down services on all VMs, fixed issue with Symantec, restarted physical machine, problem resolved
Account created for new employee and credentials sent to Kim Wilson
Andrea Sewell – printing issue, resolved
Patty Davenport – issue with Netflix video not playing, switch browser from Safari to Chrome, problem resolved
New Student – account created, credentials mailed to Amanda Lampkin
Technology Survey completed for SDE (March 8th)
Samantha Adkins – printing issue, resolved by having elementary HP LJ4200 repaired
Lori Kiker – Smartboard issue, resolved